ESL grammar · Grammar · Punctuation · Spelling · writing tips

Do You Make These Mistakes?

helpduckI’ve recently had a hilarious chat with the helpdesk at WordPress. (My blog is made with WordPress.)

Why was it hilarious? Not because I had to laugh about the helpdesk person’s English. In fact, he or she (?) has good English.

That had I had to laugh had more to do with the absurdity of the conversation. Did you ever talk to a helpdesk person and feel that they didn’t know how to solve your problem? That’s what I felt in this little talk.

Why am I showing you this? Because I’d like you to look at some little mistakes in the conversation.

Like: grammar mistakes and mistakes with punctuation.

Read it through first, and try to find the mistakes.

The mistakes can also be in the things that Jacqueline says (that’s me!).

Below is the transcript from your recent chat with WordPress.com.

Jacqueline

Hi, I’m unhappy because my blog is slow to load. It can be bad in the morning already, but especially later in the day when the readers in the US are waking up it can get really annoying, with pages timing out. Can you please do something about it? Thanks & best regards, Jacqueline
Saravanan Hello there!
Jacqueline hi
Jacqueline Have you seen my complaint?
Saravanan It loaded your site in second for me. http://d.pr/i/2zuR
Saravanan So I am thinking it is just your internet connection.
Saravanan Would you be able to try your site from a different internet connection ? May be from a mobile phone with a cellular data connection ?
Jacqueline Nope, it’s nothing to do with my internet connection, because it doesn’t happen with other websites that I use.
Jacqueline My internet connection is very high speed
Saravanan Are these other sites on WordPress.com as well?
Jacqueline no, they’re not
Saravanan It could be that only WordPress.com sites are slow to load, so could you please try accessing your site from a different network?
Jacqueline sorry, what do you mean from a different network?
Saravanan You might be on a wifi network now correct?
Jacqueline yes
Saravanan Could you please try to connect to a different internet connection/ interenet service provider? may be you can use your smart phone with cellular data and not wifi?
Jacqueline ok, just a sec
Saravanan Thanks.
Jacqueline It’s okay. No timing out
Jacqueline So why is it timing out on my wifi?
Saravanan Looks like your internet provider might be having some network issues with WordPress.com. It would get sorted out soon (usually 24 hours). If it doesn’t then you may want to check with them directly.
Jacqueline Hm, it’s not something that is from the last 24 hours. This has been getting worse over a few weeks.
Saravanan In that case, please check with your internet provider.
Saravanan They would be able to resolve this for you.
Jacqueline ok, thanks
Saravanan Do you have any other questions for me?
Jacqueline No, not for now.

helpdesk

And, how was it? Did you find any errors?

I have. Here is the dialogue again, with the mistakes annotated in red.

Jacqueline

Hi, I’m unhappy because my blog is slow to load. It can be bad in the morning already, but especially later in the day when the readers in the US are waking up it can get really annoying, with pages timing out. Can you please do something about it? Thanks & best regards, Jacqueline
Saravanan Hello there!
Jacqueline Hi.

Comment: Not using capitals and full stops is not so bad when you write messages, but it can become a bad habit@

Jacqueline Have you seen my complaint?
Saravanan It loaded your site in seconds for me. http://d.pr/i/2zuR

Comment: This definitely should be in the plural.

Saravanan So I am thinking it is just your internet connection.

Comment: I am thinking is not a mistake, but normally you say: I think it’s just your internet connection.

Saravanan Would you be able to try your site from a different internet connection ? May be from a mobile phone with a cellular data connection ?

Comment: Maybe is one word.

Don’t put spaces before a punctuation mark. So it should be: Would you be able to try your site from a different internet connection?

Jacqueline Nope, it’s nothing to do with my internet connection, because it doesn’t happen with other websites that I use.
Jacqueline My internet connection is very high speed
Saravanan Are these other sites on WordPress.com as well?
Jacqueline No, they’re not.

Comment: See above.

Saravanan It could be that only WordPress.com sites are slow to load, so could you please try accessing your site from a different network?
Jacqueline Sorry, what do you mean from a different network?
Saravanan You might be on a wifi network now correct?

Comment: There should be a comma in here: You might be on a wifi network now, correct? Or use a tag: You are on a wifi network now, aren’t you?

Jacqueline Yes.
Saravanan Could you please try to connect to a different internet connection/ interenet service provider? may be you can use your smart phone with cellular data and not wifi?

Comment: internet.

Maybe! Also with capital M.

Jacqueline Ok, just a sec.
Saravanan Thanks.
Jacqueline It’s okay. No timing out.
Jacqueline So why is it timing out on my wifi?
Saravanan Looks like your internet provider might be having some network issues with WordPress.com. It would get sorted out soon (usually 24 hours). If it doesn’t then you may want to check with them directly.
Jacqueline Hm, it’s not something that is from the last 24 hours. This has been getting worse over a few weeks.
Saravanan In that case, please check with your internet provider.
Saravanan They would be able to resolve this for you.
Jacqueline Ok, thanks.
Saravanan Do you have any other questions for me?
Jacqueline No, not for now.

helpdesk catsSo, as you can see, no really big mistakes. Just some plurals and maybe with two words. Those are very typical errors.

By the way, I have since had to deal with a new problem, and that is that the Pinterest website doesn’t load later in the day. Grrr.

But the WordPress is okay again.

Still have questions about the subject of this post? Let me know in a comment.

Want to read more about Punctuation and Proofreading?

Have a look here.

Best Tips for Proofreading

Where to Put Full Stops

Ten-Minute Guide to Punctuation Rules in English

Practice with Punctuation and Putting in Capital Letters

Commas and Semi-Colons in Lists

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