Do You Make These Mistakes?

helpduck I’ve recently had a hilarious chat with the helpdesk at WordPress. (My blog is made with WordPress.)

Why was it hilarious? Not because I had to laugh about the helpdesk person’s English. In fact, he or she (?) has good English.

That had I had to laugh had more to do with the absurdity of the conversation. Did you ever talk to a helpdesk person and feel that they didn’t know how to solve your problem? That’s what I felt in this little talk.

Why am I showing you this? Because I’d like you to look at some little mistakes in the conversation.

Like: grammar mistakes and mistakes with punctuation.

Read it through first, and try to find the mistakes.

The mistakes can also be in the things that Jacqueline says (that’s me!).

Below is the transcript from your recent chat with WordPress.com.

Jacqueline	Hi, I’m unhappy because my blog is slow to load. It can be bad in the morning already, but especially later in the day when the readers in the US are waking up it can get really annoying, with pages timing out. Can you please do something about it? Thanks & best regards, Jacqueline
Saravanan	Hello there!
Jacqueline	hi
Jacqueline	Have you seen my complaint?
Saravanan	It loaded your site in second for me. http://d.pr/i/2zuR
Saravanan	So I am thinking it is just your internet connection.
Saravanan	Would you be able to try your site from a different internet connection ? May be from a mobile phone with a cellular data connection ?
Jacqueline	Nope, it’s nothing to do with my internet connection, because it doesn’t happen with other websites that I use.
Jacqueline	My internet connection is very high speed
Saravanan	Are these other sites on WordPress.com as well?
Jacqueline	no, they’re not
Saravanan	It could be that only WordPress.com sites are slow to load, so could you please try accessing your site from a different network?
Jacqueline	sorry, what do you mean from a different network?
Saravanan	You might be on a wifi network now correct?
Jacqueline	yes
Saravanan	Could you please try to connect to a different internet connection/ interenet service provider? may be you can use your smart phone with cellular data and not wifi?
Jacqueline	ok, just a sec
Saravanan	Thanks.
Jacqueline	It’s okay. No timing out
Jacqueline	So why is it timing out on my wifi?
Saravanan	Looks like your internet provider might be having some network issues with WordPress.com. It would get sorted out soon (usually 24 hours). If it doesn’t then you may want to check with them directly.
Jacqueline	Hm, it’s not something that is from the last 24 hours. This has been getting worse over a few weeks.
Saravanan	In that case, please check with your internet provider.
Saravanan	They would be able to resolve this for you.
Jacqueline	ok, thanks
Saravanan	Do you have any other questions for me?
Jacqueline	No, not for now.

helpdesk

And, how was it? Did you find any errors?

I have. Here is the dialogue again, with the mistakes annotated in red.

Jacqueline	Hi, I’m unhappy because my blog is slow to load. It can be bad in the morning already, but especially later in the day when the readers in the US are waking up it can get really annoying, with pages timing out. Can you please do something about it? Thanks & best regards, Jacqueline
Saravanan	Hello there!
Jacqueline	Hi. Comment: Not using capitals and full stops is not so bad when you write messages, but it can become a bad habit@
Jacqueline	Have you seen my complaint?
Saravanan	It loaded your site in seconds for me. http://d.pr/i/2zuR Comment: This definitely should be in the plural.
Saravanan	So I am thinking it is just your internet connection. Comment: I am thinking is not a mistake, but normally you say: I think it’s just your internet connection.
Saravanan	Would you be able to try your site from a different internet connection ? ~~May be~~ from a mobile phone with a cellular data connection ? Comment: Maybe is one word. Don’t put spaces before a punctuation mark. So it should be: Would you be able to try your site from a different internet connection?
Jacqueline	Nope, it’s nothing to do with my internet connection, because it doesn’t happen with other websites that I use.
Jacqueline	My internet connection is very high speed
Saravanan	Are these other sites on WordPress.com as well?
Jacqueline	No, they’re not. Comment: See above.
Saravanan	It could be that only WordPress.com sites are slow to load, so could you please try accessing your site from a different network?
Jacqueline	Sorry, what do you mean from a different network?
Saravanan	You might be on a wifi network now correct? Comment: There should be a comma in here: You might be on a wifi network now, correct? Or use a tag: You are on a wifi network now, aren’t you?
Jacqueline	Yes.
Saravanan	Could you please try to connect to a different internet connection/ interenet service provider? ~~may be~~ you can use your smart phone with cellular data and not wifi? Comment: internet. Maybe! Also with capital M.
Jacqueline	Ok, just a sec.
Saravanan	Thanks.
Jacqueline	It’s okay. No timing out.
Jacqueline	So why is it timing out on my wifi?
Saravanan	Looks like your internet provider might be having some network issues with WordPress.com. It would get sorted out soon (usually 24 hours). If it doesn’t then you may want to check with them directly.
Jacqueline	Hm, it’s not something that is from the last 24 hours. This has been getting worse over a few weeks.
Saravanan	In that case, please check with your internet provider.
Saravanan	They would be able to resolve this for you.
Jacqueline	Ok, thanks.
Saravanan	Do you have any other questions for me?
Jacqueline	No, not for now.